Chucklebunnies will make and ship your order as soon as possible after it is placed, usually within 3 working days. All orders will be shipped within 21 days. If your item is not going to be sent quickly then you will be informed by email. In the unlikely event that an item is received damaged then you must inform us by phone or email within 48 hours of reciept. The item must be sent back within 14 days with the delivery note.